Terms of Service

Effective Date: May 16, 2025

Welcome to Phenom Pest Services. By using our website or booking our services, you agree to the following Terms of Service. Please read this agreement carefully, as it outlines your rights, responsibilities, and conditions of use.

1. Acceptance of Terms

By accessing our website or requesting pest control services from Phenom Pest Services (“we,” “our,” or “us”), you agree to be bound by these Terms of Service, along with our Privacy Policy and any other policies posted on our website. If you do not agree to these terms, please do not use our services.

2. Our Services

Phenom Pest Services provides residential and commercial pest control services, including but not limited to:

General pest prevention and elimination
Termite inspection and treatment
Mosquito and tick control
Rodent management
Seasonal or ongoing pest control plans

All services are subject to availability and applicable laws.

3. Scheduling and Access

Appointments can be scheduled via phone, email, or our website.
It is the customer’s responsibility to ensure access to the property at the scheduled service time.
If access is denied or the appointment is missed without notice, a rescheduling fee or service charge may apply.
We reserve the right to reschedule or cancel appointments due to weather, emergencies, or unforeseen circumstances.

4. Payments and Billing

Payment is due at the time of service unless other arrangements are made in advance.
We accept major credit cards, debit cards, and other approved payment methods.
Late payments may incur additional fees and could result in suspension of service.
All prices are subject to change with notice.

5. Service Guarantee

We stand behind the quality of our work. If pests return between scheduled visits, we will return at no extra charge as part of our Phenom Guarantee. Guarantee terms vary by service type and treatment plan.

6. Customer Responsibilities

To ensure effective service, customers agree to:

Provide accurate and up-to-date contact and property information
Follow any preparation or safety instructions provided before or after service
Remove pets and people from treatment areas when required
Notify us of any medical conditions or sensitivities that may affect treatment pla

7. Limitations of Liability

While we take every precaution to ensure effective and safe pest control, we are not responsible for:

Pre-existing pest issues or damage
Allergic reactions or health conditions not disclosed before treatment
Losses due to delays caused by access issues, natural disasters, or events beyond our control

Our liability is limited to the value of the service provided

8. Use of Our Website

You agree not to:

Use the website for any illegal or unauthorized purpose
Attempt to gain unauthorized access to our systems
Copy, scrape, or misuse any website content without our written consent

We reserve the right to limit or terminate your access for misuse.

9. Intellectual Property

All content on this website—including text, graphics, logos, and service names—is the property of Phenom Pest Services and protected by copyright and trademark laws. You may not use or reproduce it without permission.

10. Termination of Service

We reserve the right to refuse or terminate service to anyone for any reason, including violation of these Terms.

11. Changes to Terms

We may update these Terms of Service at any time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of our website or services means you accept the updated terms.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

PhenomPestServices